Privacy Policy

Welcome to AI-Infoshard under Infoshard Technologies Pvt. Ltd. This Privacy Policy explains how we collect, process, store, and protect your business data while using our AI-powered platform and services.

Welcome to AI-Infoshard, an AI-powered B2B platform by Infoshard Technologies Pvt. Ltd. This Privacy Policy explains how we collect, use, store, and protect your data while using our AI services including Chat Agents, Sales Call Agents, Google Business Analytics, and AI Social Media Management tools.

We may collect and process the following types of information:

• Business account and contact information.
• AI chatbot conversations and interaction history.
• Call logs, AI voice interactions, and recordings where applicable.
• Analytics, reports, and customer engagement insights.
• Uploaded files, documents, FAQs, and datasets used for AI training.
• Google Business and social media integration data.

The data collected is used for the following purposes:

• To provide and improve AI-powered services.
• To generate analytics, insights, and business reports.
• To train and customize your AI agents based on your uploaded data.
• To maintain platform security and prevent misuse.
• To improve customer experience and platform performance.

Customers may upload custom data to train AI agents. By uploading training data:

• You retain ownership of your uploaded data.
• Your data is used only for your AI agents and business workflows.
• We do not sell or publicly share your training data.
• You are responsible for ensuring uploaded content complies with applicable laws and regulations.

AI-Infoshard operates on a token-based AI usage system:

• AI interactions consume tokens from your account balance.
• Customers may create multiple AI agents within their subscription.
• When token limits are reached, services may pause until additional tokens are added.
• Usage analytics and token consumption are visible in your dashboard.

We implement industry-standard security practices to protect your information and business data.

• Secure storage and encrypted data transmission.
• Restricted access to customer information.
• Monitoring systems to prevent unauthorized access.
• Regular maintenance and security updates.

While we strive to protect all data, no online system can guarantee complete security.

AI-Infoshard does not sell your business data to third parties.

• Certain services may require integrations with Google, social media platforms, or telephony providers.
• Third-party services operate under their own privacy policies and terms.
• We may share data only when legally required or necessary for platform operations.

Customers are responsible for:

• Obtaining required permissions before uploading customer or user data.
• Ensuring their AI agents comply with local laws and regulations.
• Protecting their account credentials and API keys.
• Monitoring AI-generated responses before using them in business operations.

We retain data only for as long as necessary to provide services and maintain platform functionality.

• Conversation history and analytics may be stored for reporting purposes.
• Customers may request deletion of their account and associated data.
• Certain data may be retained for legal or compliance purposes where required.

Our platform may use cookies and tracking technologies to improve user experience, analyze usage, and maintain session security.

AI-Infoshard reserves the right to update this Privacy Policy at any time. Continued use of the platform after updates constitutes acceptance of the revised policy.

For questions or concerns regarding this Privacy Policy, please contact us at: