Refund Policy

Welcome to AI-Infoshard, a platform by Infoshard Technologies Pvt. Ltd. This Refund Policy outlines the terms regarding subscriptions, token purchases, AI-powered services, and refund eligibility across our platform.

This Refund Policy applies to all services, subscriptions, token purchases, and AI solutions provided by AI-Infoshard under Infoshard Technologies Pvt. Ltd. By purchasing or using our services, you agree to this Refund Policy.

All subscription payments made for AI-Infoshard services are generally non-refundable.

• Subscriptions are billed in advance based on your selected plan.
• Customers may cancel future renewals at any time from their dashboard.
• Cancellation does not automatically generate a refund for the active billing period.
• Access to services remains active until the current subscription period expires.

AI-Infoshard operates on a token-based usage system.

• Purchased tokens are non-refundable and non-transferable.
• Tokens consumed through AI chats, AI calls, analytics, or automation cannot be reversed.
• Unused tokens may expire according to your subscription or plan validity.
• Customers are responsible for monitoring their token usage through the platform dashboard.

Fees charged for custom AI setup, integrations, onboarding, training, or development services are non-refundable once work has started.

• Custom AI agent configuration involves resource allocation and technical implementation.
• Any approved custom work or integrations are considered final once initiated.
• Customers are encouraged to review all requirements before confirming custom services.

While we strive to provide uninterrupted service, temporary downtime may occur due to maintenance, technical issues, third-party outages, or updates.

• Temporary service interruptions do not qualify for automatic refunds.
• AI-Infoshard may provide service credits or extensions at its sole discretion in exceptional cases.

If you believe you were charged incorrectly or charged multiple times for the same service, please contact our support team.

• Verified duplicate transactions may qualify for a refund.
• Refund requests must be submitted within 7 days of the transaction date.
• AI-Infoshard reserves the right to verify all payment disputes before approval.

Accounts suspended or terminated due to violations of our Terms & Conditions or Acceptable Use Policy are not eligible for refunds.

Approved refunds, if any, will be processed using the original payment method.

• Refund processing times may vary depending on your payment provider or bank.
• AI-Infoshard is not responsible for delays caused by third-party payment gateways or financial institutions.

AI-Infoshard reserves the right to modify or update this Refund Policy at any time without prior notice. Continued use of the platform constitutes acceptance of the updated policy.

For refund-related questions or billing concerns, please contact us at: